Dedicated Tech Support for HP Elite PC Customers

If you are one of Hewlett-Packard's Elite PC customers, then I have some good news for you. The company recently announced that it has officially expanded tech support options for its Elite PC customers who will now have the opportunity to select a single tech support official to deal with exclusively for the entire life of their computer. This basically means that Elite PC owners will have a single tech support professional that will deal with all of their computer problems. Whenever you need tech support, you will always get the same guy or gal.

When this new tech support plan goes into effect, Elite PC customers will get a single number to call and a single point of contact for all of their tech support needs. In addition to that, business customers can schedule support calls whenever they chose. Other options include prioritized support and PC set-up options with the support plans extending to remote and cloud-based PC support.

A lot of tech analysts are applauding HP for this move, calling it a great step forward for the company, which is currently trying to win back the confidence of its PC customers, as well as the PC community at large, after a rough 2011. It was originally reported that the company had written off its PC division altogether due to poor numbers, though it appears as if a change of heart has occurred as the company is working harder than ever to get back on top.

Tech support comes standard with every Elite PC purchase from HP and is also available for existing Elite PC customers. Elite laptops, desktops and workstations are usually aimed at business professionals and thus are priced a little higher on average than consumer devices. HP also offers business PCs, like Folio and ProBook laptops, though this new support option will not be available for those customers. More support options are also said to be arriving in the coming months, HP said.

Source: PC World - HP Assigns Dedicated Tech Support for Elite PCs

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Google Steals Senior Apple Executive for Project

Google is definitely one of the most prominent and influential technology businesses in the world. I can't think of anybody who doesn't use the Google search engine on a daily basis and the features like Gmail, Google+, Google Docs and others make the site all the more accessible for everybody.

Being the technological giant that it is, it isn't surprising that Google is always scouting for new talent, trying to get the very best possible employees on its team. In many cases this results in Google stealing some of the best and brightest minds in the industry away from other companies, including the almighty Apple.

Apple is the most recent victim of a Google acquisition as the Cupertino company has just lost its Senior Director of Project Integrity Simon Prakash to Google. At the moment it is unclear why exactly Google wants or needs Prakash. It could be for some new intellectual property or it could be to simply weaken Apple by stealing away a great mind. VentureBeat has noted that the project Prakash was brought on for is, unsurprisingly, a secret one.

In addition to that, VentureBeat says that this is the first time that Google has been able to convince a senior employee to leave Apple. There are many reasons for that. One could be that Google never made a good enough offer but I'm betting that people were just too afraid to walk out on Steve Jobs. What's more interesting is that this job deal comes right at the time the Department of Justice is investigating both Apple and Google, as well as a host of other companies, for having a proposed agreement to not go after each other's employees. It is rumored that this agreement was put in place to keep salaries in the industry low while also limiting competition.

Prakash has worked at Apple for the last eight years and was also responsible for product quality across all of the company's product lines. It has also been said that Prakash started his employment at Google today. Given his past at Apple, Prakash may very well be in charge of overseeing Motorola's Android devices though this is just speculation.

Source: Slash Gear - Google swipes Apple senior director of project integrity
Engadget - Report: Google hires Apple exec to work on 'secret project'
VentureBeat - Google hires a senior director at Apple for a top secret project (exclusive)

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Steve Appleton, CEO of Micron, Dies in Plane Crash

In a very sad announcement, it has been discovered that CEO and Chairman of the Board at Micron Steve Appleton died in a plane crash earlier this morning in Boise, Idaho. 51-year old Appleton was in the process of flying an experimental fixed-wing plane at the time of the accident.

According to a statement from Micron regarding the loss, "Steve's passion and energy left an indelible mark on Micron, the Idaho community and the technology industry at large." Appleton had been working for Micron for 29 years since he started in 1983 and had served the company as a Production Manager, Director of Manufacturing, Vice President of Manufacturing and Chief Operating Officer.

Based in Boise, the company is the largest memory chip manufacturer in the United States and one of the largest in the world. Micron has plants scattered across several states including Idaho, Utah and Virginia and also operates a joint manufacturing venture with Intel. Micron, for those who don't recognize the name, is responsible for brands like Lexar as well as Crucial.

Mr. Appleton began work for Micron when he was only 22, where he worked the overnight shift at the company's factory. From there he climbed the ranks until he reached the top spot of Micron CEO in 1994. However, Micron wasn't Appleton's only venture as the CEO was also a stunt pilot, triathlete and tennis player.

Our thoughts and prayers go out to Mr. Appleton's friends, family and coworkers in this difficult time.

Source: CNET - Micron CEO Steve Appleton dies in plane crash
USA Today - Micron CEO Steve Appleton dies in crash of small plane

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Apple's iPad Outsells HP's PCs in Q1 2012

It's no surprise that Apple is one of the top PC and technology makers in the world. What may be surprising is the fact that Apple has surpassed HP in computer unit sales and revenues for the first time ever, making the Cupertino giant the number one company. Apple can attribute a lot of this success to record sales of iPads and, instead of losing sales to low priced tablets, Apple said that it would continue to "innovate like crazy" in the tablet market.

The company reported quarterly sales of 15.4 million iPads and 5.2 million Macs, which gave Apple more than 20 million sales of dedicated computing devices. It was reported that HP's sales for the fourth quarter of 2011 were close to 14.7 million, with Lenovo and Dell selling 12.9 million and 11.6 million units, respectively. In addition to that, Apple's figures were twice that of those reported by Microsoft for the same quarter.

Tim Cook, the new CEO of Apple, was asked about the impact of lower-priced tablets in the market, like Amazon's Kindle Fire. Cook replied that he was happy with the iPad's sales and pointed out that sell-through had exceeded sell-in, which left the company with strained inventory levels around the world, contradicting the rumors that the Kindle Fire had dampened potential iPad sales. Cook also stated that Apple sees the iPad as a "huge opportunity for Apple over time" and that "there will come a day when the tablet market in units is larger than the PC market."

Tablets are indeed doing very well with almost every name in the tech world offering their own version of the iPad which pioneered the market. However, I don't think that tablets will ever fully replace computers or laptops. Physical keyboards and mouse controls are too ingrained in people and are also extremely necessary for a lot of computing tasks. Sure you can make keyboard docks and mouse attachments, but what's the point?

Cook also pointed out that the rapid growth of iPad sales was eating up the growth of generic PC sales but not hurting the Apple's own Mac sales. It seems that all of Apple's mobile tech gadgets draw in customers for the company's netbooks and desktop computers. Sales of both have been up, and over 1/5 of all Apple Mac sales were through the company's own retail stores.

Source: Apple Insider - Apple now largest computer maker, sold more iPads alone than HP sold PCs
Slash Gear - Apple sold more iPads than HP sold PCs in Q1 2012

Power Point Projectors
Most business class projectors will do a good job displaying your PowerPoint presentation. If you have a small presentation group, a 2000 lumen LCD projector will be able to produce a nice and clear picture. For larger audiences you should consider a 5000 lumen LCD projector.

Amazon's Cloud Allowing Windows Server to Run Free

If you are wanting to run Windows Server via Amazon's Cloud Service for free, the time has come for your wish to be granted. That's right, enterprise companies now have the ability to run Microsoft's Windows Server for as many as 750 hours in Amazon's cloud completely free using the Amazon Web Services (AWS) Free Usage Tier according to a statement released by the website on Saturday.

This announcement will allow enterprise companies that already run applications on Windows Server to give Amazon's cloud service a test drive completely free of charge. Enterprise users will be able to select from a wide array of pre-configured Amazon Machine Images without Microsoft Windows Server 2008 R2. The Windows Server images run on a Micro instance (virtual sever) that includes 613 MB of memory as well as 32-bit or 64-bit support.

The Free Usage Tier was launched back in 2010 but has only recently become available with Linux. Enterprise companies now have the opportunity to run both operating systems simultaneously for as long as 750 hours per month for one year. After that, these companies will have to pay regular fees that start as low as $0.02 per hour for Linux and $0.03 per hour for Windows.

If a company exceeds its usage limits, additional fees will be incurred. For instance, if you have two different server instances active for 400 hours a piece for the entire month, you have gone over your monthly usage by 50 hours. The first 750 hours will still be free, but you will have to pay the standard price for the 50 hours extra you used. In addition to that, the tier also includes limited use of Amazon's load balancer, storage services and the SimpleDB database.

Source: Computer World - Windows Server now runs for free in Amazon's cloud

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Upgraded Samsung Series 7 Gamer Laptop Set to Hit U.S. in April

Us laptop gamers here in the states have been pretty envious of our European brothers as they have had the privilege of buying the Samsung Series 7 Gamer notebook since last spring. Well, this spring (April, to be specific) that envy dies and becomes reborn as jubilation as Samsung will be shipping the Series 7 Gamer to us Yanks while giving it a nice increase in specs at the same time.

The 17" gaming laptop will still have the same aesthetics, as well as the same external features, as its European counterpart, including the 2.1 speaker setup with down-firing Subwoofer, super-bright screen and that big knob thingy that switches the device between power modes, like the Gaming Mode, which clocks up the CPU turbo mode, changes the keyboard backlighting, disables the Windows key and a few other things. The only real external difference is the lack of a 3D display option and the addition of a DisplayPort output.

Crack this bad boy open and you will be able to find the differences. On the inside the Series 7 Gamer gets a nice new set of parts. The second generation Intel Sandy Bridge Core i7 processor is gone, replaced by a quad-core third-generation Intel Ivy Bridge Core i7 processor instead. In addition to that, the graphics have received an increase from the Radeon HD 6970M to the upcoming GeForce GTX 670M. You will still have a Blu-ray drive as well as the 2TB hard drive so nothing's new there.

You will be able to grab this mobile gaming giant when it is released in April for a reasonable $1,799, or whenever Intel's high-end Ivy Bridge chips and Nvidia's next-generation GPUs are ready to go, which we hope is by April because, honestly, we can't hold out on this laptop forever.

Source: PC World - Samsung to Bring Series 7 Gamer to the U.S., With Upgrades

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Quanta Sues AMD Over "Faulty" Chips

The world's largest contract maker of notebook computers, Quanta Computer Incorporated, has filed a lawsuit against Advanced Micro Devices Incorporated (AMD) for what Quanta is calling a breach of contract. Quanta is accusing AMD of selling the company defective products and thus seeks compensation.

AMD and its ATI Technologies Incorporated unit sold chips to Quanta that did not meet the company's tolerances and were unfit for particular purposes, the company noted in a federal court filing in San Jose, California. The chips Quanta purchased were used in notebooks Quanta manufactured for NEC which caused the computers to malfunction and crash according to the court filing.

In a statement from Quanta that is found in the court documents says, "Quanta has suffered significant injury to prospective revenue and profits." Quanta is seeking a trial by jury as well as damages for the faulty chips. AMD, which accumulates over $6 billion in annual revenue, is the second largest maker of computer processors, bested only by Intel, which has a staggering $50 billion annual revenue.

The lawsuit also claims breach of warranty, negligent misrepresentation, civil fraud and interference with a contract. "AMD disputes the allegations in Quanta's complaint and believes they are without merit," AMD spokesman Michael Silverman said in a statement. "AMD is aware of no other customer reports of the alleged issues with the AMD chip that Quanta used, which AMD no longer sells. In fact, Quanta has itself acknowledged to AMD that it used the identical chip in large volumes in a different computer platform that it manufactured for NEC without such issues."

In addition to NEC, Quanta makes computers on contract for HP, Dell and Acer. The company's shares increased 1.9% in Taipei today before news of this lawsuit went public, and the case has been filed as Quanta v. Advanced Micro Devices, 12-cv-12, U.S. District Court, Northern District of California.

Source: Bloomberg - Quanta Sues AMD Over Allegedly Unsuitable Chips for NEC Notebook Computers

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